I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager:Ĭlick Start, point to All Programs, point to Accessories, and then click Command Prompt.Īt a command prompt, type the following command, and then press ENTER: If it does, it would confirm a software issue and you follow the below steps if it doesn't work on it's a hardware failure and I would suggest a touchpad replacement. , Welcome to the HP Support Community! Request you to follow the below troubleshooting steps for Touchpad doesn't work (until pc is restarted):įirst, restart the computer and tap on F10 during restart, once on the BIOS screen, move the mouse cursor around to check if it works normally,
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